How Does ivvi Protect My Privacy and Personal Data?

Who and what does the Privacy Policy cover?

ivvi Assistant Ltd is committed to protecting the privacy of our website visitors, prospects, clients and users. We seek to comply with the EU General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA) and other relevant legislation.

We define:

• Visitors: people who visit the website or application.
• Clients: people with an ivvi account who use ivvi services.
• Users: anyone who uses ivvi services.

Our Privacy Policy applies to the website, the services provided through it and personal information we collect directly or indirectly. By using the service, users accept the policy.

How do I contact ivvi about privacy?

Privacy and personal-information requests should be sent to support@ivvi.app. The policy asks requesters to use the subject/reference “Personal Information Requests.”

What personal data does ivvi collect?

Personal data means information relating to an identified or identifiable person. Examples include:

• name;
• email address;
• IP address;
• contact number;
• company and postal details;
• geographic location;
• device, operating-system, browser and application information;
• pages visited.

Personal information submitted by a user remains the user’s property. We do not share, sell or rent it to unrelated third parties or transfer it internally without a lawful basis. It remains confidential.

Can children under 16 use ivvi?

Our services are not designed to attract people under 16. We do not knowingly solicit or approve the collection of data from anyone under 16 without parental consent. People under 16 cannot use ivvi without parental consent.

How does ivvi collect and use personal data?

What data is collected when I visit the website?

We may collect an IP address, approximate location, device and software information, and browsing activity within our website.

What data is collected when I create an account?

We process contact and company information to create and administer an account. Our lawful basis is the performance of a contract and associated legal obligations.

What happens when I contact ivvi?

When someone supplies a name, company, phone number, email or postal address by phone, website form or in person, they can reasonably expect professional communications about ivvi services.

How does ivvi use cookies?

We use consent-based tracking cookies and display a cookie-consent banner. Users can opt in or out. Opting out prevents tracking and removes cookies already set, although disabling cookies may affect website functionality.

Can I access, correct or delete my personal data?

You can ask us for:

• access to information held about them;
• correction of that information;
• deletion, unless retention is required by law or another legitimate purpose;
• removal from communications.

We follow GDPR timeframes for responding.

How does ivvi secure personal information?

Security is central to our organisation, and we have implemented appropriate safeguards. The internet is not perfectly secure, so we cannot guarantee the security of information sent over it; users transmit information at their own risk.

What are ivvi’s lawful bases for processing data?

Our lawful bases are:

1. Consent, such as selecting an opt-in box.
2. Contract, where processing is necessary to perform or prepare a contract.
3. Legitimate interests pursued by ivvi.

How long does ivvi retain data and how are international transfers protected?

We retain each type of data for as long as necessary for business purposes. We routinely update our systems to remove people who no longer use the service or engage with communications, and we use appropriate safeguards for cross-border transfers.

How will ivvi communicate privacy changes?

We reserve the right to amend the policy, with changes taking effect when posted. We notify users of updates by email. We comply with GDPR and CCPA.