What Are the Terms for Using ivvi?

1. Who is the agreement between and how do I accept it?

This agreement is between the user and ivvi Assistant Ltd, Scottish company SC700422, registered at 5 South Gyle Crescent Lane, Edinburgh, EH12 9EG. By clicking accept or using the service, the user agrees to these terms.

2. What licence do I receive and how long does it last?

We grant a non-exclusive, non-transferable licence. It ends when:

the purchased term ends;
an institution or employer ends or withdraws access;
a trial expires; or
ivvi terminates the agreement.

Individual terms depend on the subscription; organisation terms are agreed with the organisation. Licence rights are personal and cannot be transferred.

3. How can I use my ivvi account?

Individual and trial users may use personal devices but can record on only one device at a time.
Account creation requires an email and optionally a name.
Users must choose and protect a strong, distinct password.
An organisation administrator manages organisation-provided accounts.
Users must report unauthorised access.

4. What am I responsible for when using ivvi?

Users agree to:

use the service lawfully and not fraudulently or maliciously;
respect ivvi and third-party intellectual property;
avoid defamatory, offensive or objectionable material;
avoid harming systems or interfering with others;
prevent and report unauthorised access;
avoid introducing viruses or vulnerabilities.

5. How available is ivvi and what does fair use mean?

We aim for 24/7 availability except during planned and unplanned maintenance, with notice where possible. In-product and self-service support are available, along with support@ivvi.app.

Some individual plans include non-real-time transcription; Education and Access to Work plans may include real-time captions. All are subject to fair use.

We reserve the right to set reasonable limits for storage, recording and transcription. “Excessive” use means usage above the average pattern of similar users, as determined by us. We will discuss plan changes or feature limits and may suspend, terminate or charge for excess usage.

6. How does ivvi handle data and privacy?

We may collect details such as name, IP address and phone number and use safeguards intended to comply with GDPR and CCPA.

For a personal-data breach that risks rights and freedoms, we will notify the user without undue delay and, where feasible, within 72 hours of becoming aware of it. We will also take mitigating action.

Third-party service providers may access only the personal data needed to perform their work and must keep it confidential and use appropriate safeguards.

7. Who owns ivvi’s intellectual property?

ivvi Assistant Ltd owns the intellectual-property rights in the service. A user gains only the licence provided by this agreement.

Generated content includes mind maps, recordings, transcripts and other material created through the service. It is for personal and private use. Users must obtain appropriate permission before sharing or using it publicly.

The user must obtain express permission from the creator or speaker before publicly sharing recorded or transcribed lectures, meetings or presentations. Breach can lead to account suspension or termination and, in severe copyright cases, legal action.

9. How do charges, cancellation and refunds work?

Organisations pay for organisation-provided access.
Individuals pay the monthly subscription fees displayed on the website.
We provide at least 30 days’ notice of fee increases.
Cancellation takes effect on the next monthly anniversary.
Fees are generally non-refundable.
We may consider exceptional refunds or credits for significant technical failures or billing errors on our part, at our discretion.
If payment remains unpaid seven days after it is due, we may disable the account and charge interest.

10. What are the liability and warranty limits?

The agreement excludes liability for unforeseeable or indirect damage and does not guarantee an uninterrupted or error-free service.

11. How can the agreement be terminated?

A user can terminate through the website or by contacting us. We securely store the user’s data afterwards.

We may terminate access for a serious breach. Where possible, we provide notice and time to fix the problem. Accounts may be marked for deletion 12 months after termination.

12. How is confidential information handled?

Both sides agree not to disclose confidential information except where necessary to perform the agreement.

13. Can ivvi change the agreement?

We may update this agreement. We communicate significant changes in the app or by email.

14–15. Which law applies and how are disputes handled?

UK law and jurisdiction apply. The parties should first try informal mediation; if that fails, arbitration under the Chartered Institute of Arbitrators’ rules is proposed before formal court proceedings.

16. What other legal provisions apply?

No rights are granted to third parties.
If one provision is invalid, the rest continues.
The written agreement represents the whole agreement for the service.

17. How do I contact ivvi about the service agreement?

Support: support@ivvi.app.